1. Return & Exchange Conditions

We accept returns and exchanges under the following conditions:

• Items must be returned within [Insert number, e.g., 7 days] of the delivery date.
• Items must be unused, unwashed, and in original condition with all original tags, packaging, and accessories included.
• Items must be accompanied by the original receipt or proof of purchase.

Items Not Eligible for Return or Exchange:

• Sale, clearance, and promotional items.
• Customized or personalized products.
• Items that are damaged due to misuse, mishandling, or improper care.

2. How to Request a Return or Exchange

To initiate a return or exchange:

1. Contact our Customer Service team at [Insert email address] within the return window.
2. Provide your order number, the reason for return or exchange, and photos if the product is defective or incorrect.
3. Our team will guide you through the next steps, including return shipping instructions.

Please note: Customers are responsible for return shipping costs unless the return is due to a fault on our part (e.g., wrong item, defective product).

3. Refunds

Once we receive and inspect your returned item:

• If approved, a refund will be processed to your original method of payment within [Insert timeframe, e.g., 5–10 business days].
• Shipping fees (if applicable) are non-refundable unless the product was defective or wrong.

4. Exchanges

• If you wish to exchange an item for a different size, color, or model, please follow the return process first.
• After we receive your returned item, we will ship the replacement once availability is confirmed.

Note: We recommend checking product availability before requesting an exchange to avoid disappointment.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with supporting photos.

We will prioritize resolving the issue by offering a replacement or a full refund at no additional cost to you.

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